A new horizon for customer interactions.
5 star efficiency.
Outgoing and incoming calls:
Manage your call center more intelligently based on the availability of your agents in realtime. The predictive algorithm automatically adapts the call rate and allows you to handle incoming calls simultaneously.
SMS / SMS+ / Rich SMS / SMS Vocal Campaign:
Send a personalized SMS if a contact can't be reached by phone, or create bounce SMS campaigns from your other channels if necessary. You can also integrate a link allowing your contacts to access a self-resolving mobile web interface.
The platform allows you to generate personalized email campaigns, with the colors of your brand, and with the message of your choice. You can also integrate a link to a self-care offering your contacts access to a self-resolution web interface or a directional link to your website.
Spacivox can detect answering machines and automatically leave a predefined voicemail message without first ringing if necessary.
Conduct recorded and personalized voice call campaigns allowing you to perform an action autonomously on a voice server (IVR), or to be put in touch with an advisor.
Courriers Simples ou Recommandés :
Send simple letters or with acknowledgment of receipt to our desktop publishing actors.This sending can be carried out in silo mode or by bouncing actions from other media. The platform thus allows you to enrich and diversify your follow-up actions, with personalized paper support offering a real counterpart to a "fully digital" scenario.
Send digital mail with or without authentication. In this way, you enrich and diversify your follow-up actions, thanks to personalized and downloadable digital support, in the continuity of your scripted paths.
All conversational technologies can be implemented in your campaigns. We offer interactive SMS with or without response analysis. The exploitation of verbatims can feed your tools, or condition in the rebound of a specific response … To accompany you always further in the digitalization and automation of your customer interactions.
All of our offers offer several choices of self-resolution for the recipient, to simplify the customer gesture, but also to increase your performances. Set up autonomously a self-care via Interactive Voice Server, SMS response, or choice on a dynamic web page optimized for mobile or computer. The customer can thus confirm, contest, commit, regularize, pay in several installments, choose an appointment, or answer an interview. Each customer choice can be followed by a voice, SMS, or web media bounce.